General Terms and Conditions Noa Glamping Resort
NOA GLAMPING RESORT
GENERAL TERMS AND CONDITIONS
The www.noaglampingresort.com website is operated by NOA GLAMPING RESORT. Noa Glamping Resort has made every effort to ensure the accuracy of the information contained in this site. Whilst every effort is made to produce up-to-date content, this site should not be regarded as an infallible guide to Noa Glamping Resort products and/or services, nor does it constitute an offer for any product and/or service.
COPYRIGHT
All rights, including copyright and database right, in the website and its contents, are owned by or licensed to Noa Glamping Resort, or otherwise used by Noa Glamping Resort as permitted by applicable law or the copyright holder. You may not copy, reproduce, republish, download, post, broadcast or transmit any text, images, graphic, logo, button, icon, image and their selection and arrangement thereof, and any underlying source code and software, for any commercial or public purpose without prior written permission from NOA Glamping Resort or the copyright holder.
You may not adapt, alter or create any of the material or information in this site or use it for any other purpose other than for your personal non-commercial use. You agree to use this site only for lawful purposes. Noa Glamping Resort reserves the right to use for its own purposes any material submitted to the site, including text and images, either on the site or in any other form, including for publicity purposes. Noa Glamping Resort reserves the right to monitor submissions to the site and to edit or reject any submissions.
DISCLAIMER
Noa Glamping Resort will do its best to ensure that information on the site is accurate, completes and up-to-date. In using this site, however, you agree to be bound by the Terms & Conditions, which take effect at the time when you first use the site.
Without prejudice to your statutory rights, the site and all information, text, names, images, pictures, logos, links and icons and other materials (without limitation) are provided ´AS IS´ and on an ´IS AVAILABLE´ basis without representation warranty or endorsement, express or implied. In particular, Noa Glamping Resort does not warrant or represent the accuracy or completeness of information provided on this site nor do we guarantee that use of this site will be uninterrupted or error-free, or that the site and its servers are free of computer viruses or bugs.
In no event will Noa Glamping Resort be liable to any person for any damage or loss that may arise from the use of any information contained in our site or products displayed on our site, including, without limitation, indirect or consequential damages, or any damages whatsoever arising from use or loss of use, data, or profits, whether in action of contract, negligence or other tortious action, arising out of or in connection with the use of the site.
Notwithstanding anything else in these Terms & Conditions, we will not be liable for claims relating to the functionality or availability of this site.
TRADEMARKS
All names, images, logos identifying Noa Glamping Resort are proprietary marks of Noa Glamping Resort. All third party brand, products, services and company names contained on this site are the trademarks, service marks and trade names of their respective holders. Noa Glamping Resort does not give permission for their use by any person other than the holders. Any such use may constitute an infringement of the holders´ rights.
EXTERNAL LINKS
Noa Glamping Resort does not represent, warrant, endorse or hold responsibility over any external sites that may be linked to and from this site. Any external site that is hyperlinked from this site is outside the control of Noa Glamping Resort and any visit to these external sites are done so entirely at your own risk.
SOFTWARE DISCLAIMER
The software downloaded from this site have been thoroughly scanned and tested at all stages of production, but – as with all new software – we still recommend that you run a virus check before use. We also recommend that you have an up-to-date backup of your hard disk before using any downloaded software. Noa Glamping Resort cannot accept responsibility for any disruption, damage and/or loss of data on your data or computer system that may occur while using the software. Consult your network administrator before installing any software on a networked computer.
Noa Glamping Resort reserves the right to change any of its terms and conditions at any time by posting changes online.
If you do not accept these Terms & Conditions in full, you must stop using this website immediately.
CONTRACTING PARTIES
The contracting parties are Noa Glamping Resort (hereinafter referred to as “Resort”) and the guest. If a third party has placed an order on behalf of the guest, then the third party in question together with the guest is liable to the Resort for all the obligations under the contract based on a joint guarantee.
CONCLUSION OF THE CONTRACT
The contract is concluded when the Resort has received the guest’s written confirmation and when the Resort had sent a confirmation of the reservation to the guest. This means that the guest has fully accepted the General Terms and Conditions. Attention: the accommodation offer does not mean villa has been booked. The guest shall confirm the received offer by providing the key information and paying a deposit in the amount of 30% of the total reservation, on the base of which they receive a confirmation of the reservation, which guarantees their stay at the Resort.
CURRENCY
All the listed prices are in Euro (€ / EUR) and are inclusive of VAT.
RESERVATIONS
The guest can make a reservation in writing by email: sales@noaglampingresort.com, by phone +385 99 620 2305 or in person at the reception of the Resort. The guest can also make a reservation through a website or a Facebook page. In the event of a reservation through a Web portal, the guest agrees to the reservation-related terms and conditions of the Web portal and consequently also to the general terms and conditions of the Resort.
RESERVATION CANCELLATION OR CHANGE
If the guest would like to change a reservation or cancel it, they can contact the Resort by email: sales@noaglampingresort.com, calling +385 99 620 2305, or they can cancel their reservation through the website by using the code that was emailed to their email address when they made the reservation through the website.
GENERAL TERMS AND CONDITIONS OF CANCELLATION
We offer two booking options. The first one is the Best Available Rate where you have to pay 30% (down payment) right away when you make the reservation. You will be able to choose if you want to pay it via credit card or via bank transfer. For the bank transfer, you will have 10 days. If we don't receive the payment in that time period, we will have to cancel the reservation. When you complete the bank transfer, you are also obligated to send us the payment confirmation.
With the Best Available Rate, you have the possibility of a refund of the down payment of 30%, if you cancel up to 30 days before your arrival. If canceled later or in case of no show, there is no possibility of a refund and you will have to pay the full amount of the reservation.
The remaining amount of the reservation has to be paid on the check-in day in cash € or with a credit card.
The second option is the Non-Refundable Rate where you have to pay the full amount right away when you are making the reservation, and as the name says, there is no possibility of a refund. You will be able to choose if you want to pay it via credit card or via bank transfer. For the bank transfer, you will have 10 days. If we don't receive the payment in that time period, we will have to cancel the reservation. When you complete the bank transfer, you are also obligated to send us the payment confirmation.
NO-SHOW
If the guest fails to check in at the resort on the day of scheduled arrival, they will be charged according to the cancellation-related terms and conditions.
PAYMENT
The following payment methods are available: Visa, Mastercard/Eurocard, Diners, Maestro, cash, pro forma invoice.
SERVICE
The basic service is villa rent.
THE PRICE INCLUDES THE FOLLOWING
Accommodation, wireless internet, parking facilities, bed linen and towels, final cleaning, air condition, sun beds, private pool.
Note: Final cleaning does not include dirty dishes or garbage left in the villa. If dirty dishes are left in the villa, garbage is not collected in trash bags and left outside the villa in front of the trash can, additional supplement must be payed on the spot according to the price list for damage displayed in the villa and on the front desk in the reception building.
CHECK-IN / CHECK-OUT
Check-in: from 16:00 hours on the day of arrival. Check-out: before 10:00 hours on the day of departure.
The reserved accommodation is kept for the guest until 24:00 on the day of arrival. In the event of late arrival, the guest shall inform the resort about it in advance – by 24:00 on the day of arrival at least. If the guest fails to inform the resort about it in time, the resort is not obliged to keep the reserved room for the guest and is also entitled to charging the guest with the cost of no-show.
CHECK-IN
For security reasons, guests are required to present a valid identity document (an identity card or a passport) at the time of check-in.
TOURISM TAX
The tourism tax is charged to all visitors under the following conditions imposed by the Municipality of Kolan. Adult visitors are charged a tourism tax in the amount of € 0,90 per person per night.
Children and youths between 12 and 18 years of age pay half the value of the imposed tourism tax, i.e. a tourism tax in the amount of € 0.45 per person per night.
PETS
No pets allowed on resort premises.
SMOKING
Smoking in the indoor areas is prohibited. Guests can smoke outside.
PARKING FACILITIES
An outdoor car park is free of charge for the guests of Resort. The Resort accepts no liability for vehicle safety, any damage to vehicles or the objects stored in the vehicles.
DAMAGE
The Resort reserves the rights and is authorised to do so by the guest’s signature on the check-in form, to charge for any damage caused to the villas or the Resort during the guest’s stay at the Resort or for any items that are missing at the time of the guest’s leaving the Resort.
During the check in guest must pay mandatory fee for damage deposit in amount of 500 EUR, which is returned to the guest if there’s no damage noticed in villa. Payment can be made by cash or credit card.
Day before departure, inspection is conducting in the villa. If there is damage noticed, the same is charged according to the price list for the damage, displayed in villa and on the front desk of reception building. Damage which exceeds the amount of deposit is charged additionally.
SUMMER SEASON 2018 OPENING DISCLAIMER
By making accommodation reservation in Summer season 2018 Opening Period, you are receiving special discounts on basic accommodation prices. This is a result of your stay at Resort in Summer season 2018 Opening Period, when we are working on final touches regarding all matters and services which are going to be fully operational after this period.
Due to the fact you will be among the first guests accommodated at our Resort, you may experience a few Resort start up glitches which may include:
Finalization of resort surroundings
Small construction work in the resort
Staff service quality optimization
Potential accommodation shortcomings
Shortcomings of accommodation surroundings
Potential shortcomings of equipment in resort and accommodation
All potential shortcomings will be resolved shortly. According to all matters mentioned above let us know of all potential glitches you may experience, so we can provide the best possible service.
By reading and signing this General Terms and Conditions you confirm that you are aware of the fact of staying at Resort during Summer season 2018 Opening Period and that you fully understand potential shortcomings of accommodation reserved in exchange for basic accommodation price discount received.
GIFT CERTIFICATES
Each gift certificate is valid until the expiry date specified on each individual gift certificate. If expiry date is no specified on the gift certificate, the gift certificate is valid for one year from the date of issue. Gift certificates must be presented before using any of the food & beverage services and at the time of check-in at the Resort’s reception desk.
EARLY DEPARTURE FROM THE RESORT
The Resort is not obliged to refund the guest/the customer cost of an overnight stay in the event of early departure. The Resort management’s approval is required for possible exceptions, depending on the reason for early departure.
THE APPLICABLE LAW
The Croatian legislation applies to the General Terms and Conditions. The contracting parties agree to the exclusive jurisdiction of the Croatian courts.
VALUABLES
The Resort is liable for the personal belongings brought into the Resort premises by the guests in accordance with legal provisions only if the damage is related to the breach of duty by the Resort. It is recommended the guests keep their valuables in the safe box.
PLEASE PERUSE OUR DATA PROTECTION POLICY BEFORE YOU PROCEED
At Noa Glamping Resort (“Resort”), we strive to ensure that your Personal Data is secure and protected, in compliance with GDPR EU 2016/679 and that it is used responsibly to deliver services and products of a standard that exceed your expectations.
This Policy will state the information’s we are collecting, using and disclosing to provide services and products to our guests as well as improvements to guest experiences and provide updates on new developments and promotions at Resort.
By accessing and entering this site, you agree to the terms set forth in this Policy.
PURPOSE OF COLLECTING AND USING PERSONAL DATA
Type of Personal Data
The information we may collect from you includes your name, gender, date of birth, home/work address, e-mail, contact and fax numbers, credit card, preferred room types, activities, dining preferences and dietary requirements.
The Resort shall protect all the acquired guest-related data in accordance with the Personal Data Protection Act. By accepting the offer, the guest agrees to use of the data for the purposes of statistical processing and notification of the Resort’s deals. At the time of check-in, the guests are required to present their respective personal documents.
Purpose for Data Collection and Use
Provision of Resort services and products
Processing bookings, reservations and billing
Concierge and other guest facilitation services
Organising events or promotions
Enquiries and Reservations of Resort facilities
Analysing financial and performance reports for Resort management
Market Research via feedback, service quality audits and analysis and review of service standards
Contests and Competition
Additional Purposes
Marketing and communications of products and services offered by Resort and its affiliates/partners such as:
Accommodation
Food and Beverage Services
Event Planning and Hosting Services
Recreational Services such as spa, pool and gym services
Promotions from affiliate businesses and partners
How we use and disclose your Personal Data
We may disclose your information to affiliates or third parties
When we have your consent delivery of Resort products or services subject to sharing or disclosure of Personal Data (e.g. sharing your dietary requirements with a restaurant you wish to dine in or assisting to book a flight) trusted third party service providers, under contract with Resort, which require your information for transactional, analytical or management services such as credit card processing, market research or database management services to comply with legal, law enforcement and regulatory requirements for fraud protection and credit risk protection in case of emergency and security concerns (e.g. admission to hospitals or police investigation).
Third party service providers will comply with GDPR and applicable laws to ensure that your Personal Data is secure and protected with the fulfilment of delivery of products and services. While we urge all trusted and carefully selected third party service providers to adhere with strict compliance to the Personal Data Protection Act, we do not hold any responsibilities for their omission or lapses when handling your Personal Data. Rest assured that we do not sell nor trade your Personal Data.
CONSENT
Consent is deemed to be given when you request for services to be delivered or accommodation to be provided for and which your Personal Data is required to fulfil the transaction process and delivery.
We will keep you updated on special offers, promotions, events or any Resort news which may be of interest and/or related to Resort via mail, email or telephone.
WITHDRAWAL OF CONSENT AND UNSUBSCRIBE
You can withdraw your consent at any time by submitting a request stating clearly your Personal Data to: sales@noaglampingresort.com with reasonable notice and we will endeavour to respond within a reasonable timeframe.
You can also opt to unsubscribe from our email database by clicking on the ‘Unsubscribe’ link located on our web page or marketing email sent to you.
ACCESS, UPDATE AND STORAGE OF PERSONAL DATA
To access and update your Personal Data, we will require you to furnish us with your current Personal Data to retrieve the Data and verify the authenticity of the request. The request can be sent via email only to: sales@noaglampingresort.com. An access fee may be levied. Personal Data may be stored indefinitely due to financial or legal requirements as well as to provide a seamless guest experience (e.g. a returning Resort guest will not have to repeat her/his preferences for room arrangement or dietary requirements etc).
SECURITY
Personal Data collected will be stored in a secure environment. It can only be accessed by authorised persons.
Personal Data submitted on our website are encrypted and protected.
To the best of our endeavours, we will have security measures and procedures in place to secure and protect your Personal Data. However, we cannot guarantee the security of information transmitted over the internet.
COOKIES
A cookie is a unique identifier located in your computer hard drive or mobile devices when you visit our website. It does not reveal your Personal Data nor identity but remembers you (via your internet protocol address on your computer or mobile devices) and your preferences when you visit our website.
Cookies can be disabled via your internet web browser setting but this may disrupt, delay or affect your user experience when you browse or make bookings via our website.
LINKS TO OTHER WEB SITES
We will not be responsible for your Personal Data once you leave our website for a third party site. You are advised to peruse the Privacy Policy of the third party sites you are visiting. This includes sharing information via third party social media sites such as Facebook, Instagram, Twitter, YouTube, Pinterest, LinkedIn, TripAdvisor or Google+.
CONTACT US
If you do not wish to receive any promotional updates or news from us, withdraw consent or to access and update your Personal Data, please contact our Data Protection Officers via:
UPDATES OF POLICY
This Policy may be updated from time to time to comply with legal, regulatory or business requirements and environment. As no prior notice will be issued, please visit this page to peruse changes or updates to the Policy. Your continued use of this website and our services constitute an agreement to the new and updated Policy.
